CANCELLATION AND REFUND POLICY:
For our private tours/excursions STLB requires full payment to confirm a booking.
Any cancellation or change must be sent by email to the following email address: [email protected]
Depending on the cancellation date we will apply the following refund policy:
- More than four (4) weeks before the date of the tour/excursion, 100% of the payment will be refunded. Except for entrance fees.
- Less than two (2) weeks before the date of the tour/excursion, 90% of the payment will be refunded. Except for entrance fees.
- One week before the tour and once a tour/excursion has started, No refunds are available.
For the Sagrada Familia guided tours:
- More than two (2) weeks before the date of the tour/excursion, 75% of the payment will be refunded. Except for entrance fees.
- Two (2) weeks or less before the date of the tour/excursion, 0% of the payment will be refunded. Except for entrance fees.
Being the friendly professionals that we are if you are not able to do the tour/excursion on the date booked, just let us know and if it’s possible we will do our best to place you on another date. Tickets to some sites that need pre-booking will not be included in this case and we’ll have to buy new ones.
- Tickets to Sagrada Familia and Park Güell are paid by customers to the guide the same day of the tour, but bought by us, at least 4 (four) weeks before the date of the tour and they are not refundable at all unless it is Sagrada Familia or Park Güell that do not aloud visitors, in that case, once we get the refund it will be sent to you. We’ll keep the amount of the tickets from your payment for the tour.